Cancellation and Refund Policy
Last updated July 2026
The refund you receive depends on how far in advance you cancel. These tiers are applied automatically — there is nothing to negotiate at a counter.
1. If you cancel
More than 48 hours before pickup: full refund of everything you paid.
Between 24 and 48 hours before pickup: 50% refund.
Less than 24 hours before pickup, or no-show: no refund. The supplier held the vehicle off their counter for you.
Refunds are returned to the original payment method. Bank processing usually takes 5 to 10 working days.
2. If the supplier cancels
You receive a full refund regardless of timing, and MazoRent will attempt to source an equivalent or better vehicle at no extra cost to you.
The supplier is charged a cancellation penalty. This is deliberate: without a real cost, a supplier would cancel every time a walk-in customer offered more.
3. Modifications
Shortening a booking after it has started does not generate a refund for unused days.
Extending is subject to the vehicle being available. Contact MazoRent before your return time — an unauthorised extension is treated as a late return.
4. Deposits
A cancellation releases the security deposit pre-authorisation in full. Your bank may take a few days to reflect it.
This document is a working draft written against common UAE practice. It must be reviewed by a UAE-qualified lawyer before MazoRent accepts a real booking. The commercial terms inside it — cancellation tiers, deposit handling, liability split — are already implemented in the platform, so any change here has to be mirrored in the code.