Rental Agreement Terms

The supplier agrees to provide the specific vehicle described in your booking, or a vehicle of an equivalent or higher class if that exact vehicle becomes unavailable.

The vehicle is supplied registered, insured and in roadworthy condition, with a valid mulkiya carried in the vehicle.

A condition inspection is carried out at pickup and again at return. Both are recorded with timestamped photographs covering the exterior, interior, odometer and fuel level.

You are entitled to review and dispute the pickup record before driving away. Damage not recorded at pickup cannot later be charged to you.

The vehicle must be returned to the agreed location at the agreed time, in the same condition, with the fuel level required by the fuel policy.

Where you have taken cover, your liability for damage is limited to the excess stated in your booking.

Where you declined cover, you are liable for the full cost of repair up to the value of the vehicle, and a higher deposit is held to reflect that.

Tyres, glass, undercarriage and interior damage are covered only where the cover level you selected states so.

Roadside assistance is included and available 24/7 through MazoRent.

In the event of any accident, however minor, you must obtain a police report before the vehicle is moved or repaired. UAE insurers will not process a claim without one.

You must notify MazoRent and the supplier immediately.

A grace period of one hour applies. Beyond that, an additional day is charged at the daily rate.

Repeated or extended late returns without notice may be treated as unauthorised use.